Returns and Refunds Policy

Our aim is to provide you with the best experience with our products. If, for any reason, you are not satisfied with your purchase, we are here to help.

Returns or replacements will be processed only under the following circumstances:

• The product you received is defective or damaged.
• The product delivered is different from what you have ordered.
• In case of Buyer’s Mistake or Buyer’s Remorse, we reserve the right to decline the return or refund request. If we accept, the buyer will be responsible for the shipping charges.

To initiate the process, you need to notify us within 24 hours of receiving the product. You can reach us at info@nationalbodyline.com and attach the images or videos of the damaged or defective product received.

Once we receive your request, we will verify the issue and may request you to send us the images or videos for further clarification. If we find that the issue can be resolved through technical assistance, we may request you for a video call session, where our technical expert will guide you through the resolution process.

If the issue is not resolved, we stand behind our product and customer satisfaction, and we will send you a new product by picking up the defective one.

For successful return pickup, you must keep the products in their unused original condition, along with the packaging, box, and invoice copy.

If you want to make any modifications within your order, you can ask your sales executive, and it will be subject to stock availability and National Bodyline’s team. Any modifications must be informed by the buyer prior to dispatch.

Customized product orders are never subject to cancellation after payment.

At National Bodyline, we may update our return, refund or cancellation policies from time to time, and we request you to check the policy terms every time you make a purchase.

By making or initiating the purchase of National Bodyline’s products, you agree to be bound by the terms in this Policy without modification.

If you have any questions or concerns, please feel free to contact us at info@nationalbodyline.com.